Yes a costumer may change shipping address by contacting us immediately after placing the order, either through email our customer support mailing address or through the contact form. If the order has already been shipped, it is impossible to change or cancel it.

Due to high demand and the time required to ensure the highest quality of our temple hair, our delivery time is now 7 to 14 days. We appreciate your patience and are confident you'll love the result.

Once the order has been placed, you will receive confirmation email on your provided email Id. It contains your parcel tracking number and details of your parcel that will help you to track your parcel in case of delay or lost.

Check around your house or apartment whether anyone else received your order on your behalf. Ask your apartment office the same thing. Consult your neighborhood post office and courier office in case you are unable to locate your parcel. They will guide you according to your given information and direct that whether you should file claim or not. Once the parcel has been sent, we cannot not grant a refund if it is established that the parcel was delivered.

Tracking info will be updated after 24 hours once the order has been shipped. Sometimes it happens that a package has not received the proper origin and transit scans, so neither we nor you are able to track it. If you haven’t received your order on the given time, please contact us.